Dr. Cali Estes - The Addictions Academy ®

Convert Your Calls to Clients with Admissions Call Center Training

AdmissionsAre you a treatment center owner or facilitator that is frustrated with getting calls to convert to clients in your admissions department?  At The Addictions Academy, we know training and we especially understand ethical, sound sales training. We have trained 250 treatment centers and over 7000 individuals in 23 countries.

Admissions Call Center Training is here for addictions treatment. While your top-certified interventionists and top certified recovery coaches are out on the front lines of addiction getting “all the glory and attention” there is a very important part of your treatment center or company that could be costing you big time due to a lack of qualified training. This would be your call center that I am talking about.

Many times during the process of an addict getting sober your admissions call center and your admissions team will be the first impression a possible client receives of your program, treatment center or staff.  Did you now that MOST call centers are made up of clients that have 6 months sober or less? Clients complete the addictions treatment program and go on to obtain a job at the center, usually as a tech or an admissions representative.   Did you know that the top rehab facilities in the US have trained their admissions team on sales techniques?  In fact, most have hired us for our Admissions Call Center Training! That is one reason they are the top facilities combating substance use disorder. They train their staff!

What do you say to an alcoholic to get them into treatment? How do you get someone to accept drug addiction treatment help without doing an intervention? Well, Call Center training is one of the most critical and important investments you can possibly make for yourself and your company. The biggest mistake you can make in the addictions industry is trusting your phone lines to employees who do not understand the skill and understanding that it takes to be that “voice” on the other end of the phone line that could basically bring that struggling client into the help that you are offering.
So many times when a struggling treatment center opens itself up for a critical evaluation they find that the main reason they are losing possible clients and losing money is because of an extremely weak admissions call center and admissions team. We may find the call center and admissions center staff are undereducated in the program that they are attempting to pair a struggling addict with. We may find that the call center employee doesn’t know the proper pricing structure of your treatment center or company. There are so many factors and skills that go into a highly productive call center.
While making one of my many rounds of training at addiction treatment centers, the one thing that I noticed is that the admissions call center is usually a promotion job from behavioral health tech or a client that completed treatment and is now pitching the treatment center components that they completed and they should know it the best right? Wrong. They talk TOO much and lose the client, and make the experience all about them. A lot of times they don’t explain the program, or they can’t ask for the money.  What if there was training that would alleviate that issue and bring clients in the front door that would want to be in the addiction treatment center and STAY for the length of stay?
Well, here it is!
So, if you and your call center need to tighten things up a little contact us here at The Addictions Academy and sign up today for our next online webinar. This webinar is set up in a live online classroom setting. You will be able to interact with your instructor and classmates while getting this critical call center training from the comfort and convenience of your home. So head over to our website at http://www.theaddictionsacademy.com or call us right now at 1-800-706-0318 to reserve your spot in our next call center training. And as always, head over to our company website testimonial page to hear from the hundreds of those who have used The Addictions Academy and The Addictions Coach to change their lives for the better.

 

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