Tag Archive for: addiction treatment facilities

How do you keep clients engaged in addiction treatment, so they complete the program?

How do you keep clients engaged in addiction treatment, so they complete the program?

What You Need to Know About AMA/APA Block training

 

AMA/APA Block trainingI just spent the past two weeks traveling around the country teaching a class called AMA/APA block training for addiction treatment center staff. I trained three different treatment centers in California, one in Kentucky and one in Indiana, on how to keep people in treatment for a longer period of time. The problem with treatment centers is there is a 95% failure rate because people get irritable, restless, discontent, and leave early without actually finishing the medical and clinical programming.

Many treatment centers are not trained and equipped on how to try to keep them engaged into treatment and it causes a crisis within the milieu when somebody wants to leave. Counselors, therapists, behavioral health tech staff, and even the director of operations end up blocking the client from leaving and then end up blocking multiple clients from leaving, because they always want to leave in pairs. When this happens, it causes a disruption and causes all of the staff to stop their daily activities and duties and run to the client that wants to leave. Groups get missed, paperwork does not get done, and individual sessions get cancelled. I created this class specifically to help the staff understand terminology, tips and tricks to block the client from leaving without causing a disruption within the normal programming, while retaining the client for a longer period of time.

Since there was nothing available for training, we are the only provider of the AMA/APA block training class in the world. I have personally trained over 350 treatment centers in the past 10 years, utilizing these techniques on how to intervene correctly efficiently and easily before the client wants to leave. The key is to understanding what the issues are within the treatment center and moving certain small things around and utilizing different talking techniques and body language to understand where the client is coming from, what the issues are, and how to stop them before they get out of hand.

Here are a few tips from my training:

Tip One: Take the mood temperature of the clients on a daily basis. If you know where everyone is at mood-wise you will know what their behavior will be. We know that a feeling leads to a thought, leads to an action. If you know what the clients are feeling and thinking, and you can get a handle on that on a daily basis, you drop your AMA/APA rate significantly. This class has many different components that will teach the clinical staff, the behavioral health tech staff, and any of your leadership team, on how to provide these tools before the client decides they want to leave.

Tip Two: Use strategic open-ended questions. We tend to give directives like ‘go to group’ or ‘you need to stay because the consequences are dire”, but this doesn’t work. You need to use the 6 open ended questions to elicit real thought and change. We cover these in class.

Tip Three: Engaging groups. The amount of groups that clients encounter that are boring, antiquated and simply talk or visual is astounding. You need to engage all the senses in a group to keep clients interested and plugged in.

Tip Four: Validate your clients. Many clients feel herded like sheep from activity to activity. You need to validate their thoughts and feelings to elicit real change and completion of the treatment protocols.

Professional Value of our APA/AMA Block Training
• Learning the Proper Language to use to end the AMA/APA.
• How to build rapport with the client before during and after the intervention process.
• How to refer out and build referrals with partner Centers.
• Key Questions to ask the person to stop the AMA/APA.
• Increase Return on Investment (ROI).
• Handling the angry and obstinate client.
• Proper use of Assessment Tools.
• Service Coordination for Client Retainment.
• Objections 101.
• Reducing the AMA and APA Rate from the beginning, not just in crisis.
• Overcoming Objections to Treatment.
• Dealing with the desire to ‘just get high”.
• Handling guilt, remorse, and self-sabotaging behaviors.
• Body Language Techniques/NLP
• Stages of change
• Active vs. Passive Listening Skills

More on the class can be found HERE and you can call us at 1.800.706.0318 ext 2 to book your treatment center today.

Reviews on the class HERE

If you own or run an addiction treatment center, you need to read this

If you own or run an addiction treatment center, you need to read this.

Hi Cali, this is Amy I was just in your admissions conference training. You are awesome and I know that future practice,with your guidance is going to be amazingly valuable!!.

With all of the patient brokering issues going on, getting clients safely into an addictions treatment center can be exhausting. You have to market online, deal with competitors, shady characters, and then get the client to agree to come into the actual treatment center. How well does your treatment center actually perform? Do you close over 60% of the leads?

I bet you don’t. In fact, most addictions centers close under 30%. If you get a proper lead (clinically appropriate, can handle payment, etc) your team should close it, but they don’t. Mostly because they have ZERO sales training. They may be a past client that is excited about the program and just rambles on to the lead. Or, they may be reading from your script and sound impersonal and disconnected.

You and your team need our Admissions Call Center Training. Click HERE to see the training. Click HERE to see more on Dr. Cali Estes

The number one goal of detox, residential treatment center, PHP, or IOP is to fill the beds with quality candidates that need your services. This is where most places struggle to maintain a census of appropriate candidates. You hire marketers, developers, lead generation services, dabble in the Google AdWords game (after purchasing a LegitScript certification), and you spend thousands of dollars to get the phone to ring. After all that money out and hard work, a lot of clients are lost in the Admissions Call Center. Untrained staff, missed calls, admission of inappropriate candidates for your specific services, promises to clients that are unrealistic (resulting in them leaving upon arrival), clients not assessed for the proper level of care and even staff not understanding and assessing proper insurance coverage all translates in wasted money and time.

The Addictions Academy will train your staff in sales and admissions closing unique to the addiction treatment industry.

Our training program is like nothing on the market for addiction treatment centers. We utilize Motivational Interviewing, Coaching Techniques, Cognitive Behavioral Therapy, and Neuro-linguistic Programming techniques in our Admissions Call Center Training coupled with sales training and empathetic ear listening skills. We have trained countless treatment centers in the past 6 years and have assisted them in turning referrals and leads into clients. See whom we have trained HERE

NOTE: There are NO prerequisites to this course. Also included is an ethics class.

Here is what is included in our Professional Admissions Call Center Training
Screening for the appropriate Candidate.
Learning the Proper Language to use to close the deal and get the client in the door for Assessment.
How to close the deal: the art of the sale*How to refer out and build referrals with partner Centers.
Key Questions to ask the person on the other end of the phone.
Pre Qualification of the client in the proper steps to ensure placement.
Secrets your Call Center Staff should be doing in their ‘downtime’ to increase call volume.
Increase Return on Investment (ROI)
Handling the crisis call.
Techniques to diffuse the angry and obstinate client.
Closing Phrases that make it happen.
Know your product
Advice Coordination for Client Retainment
Reducing the AMA and APA Rate from the beginning
Understanding Stark Law
Clarifying Expectations of Treatment and of the Client
Active vs. Passive Listening Skills
Scriptwriting
Overcoming Objections to Treatment
Please call us today at 1.800.706.0318 ext 2 so we can assist your treatment center in setting up the admissions call center training.

Why are clients constantly not engaged in clinical addiction treatment settings and what can you do to stop them from leaving?

Why are clients constantly not engaged in clinical addiction treatment settings and what can you do to stop them from leaving?

addiction treatment

As an addiction treatment center owner or marketing professional you get tired of all the work you do to get the clients into an addiction treatment And then they leave a few days into treatment or before treatment is finished. The problem with this is compounded. First, as a treatment center that accepts insurance this affects your insurance rate, the higher the AMA/APA rate the worse your insurance premiums and reimbursements will be. Second, this affects the clients currently in treatment and when one client leaves treatment against medical advice multiple clients will leave with them. This makes your AMA/APA rate worse and causes a lot of undue stress for your addictions counselors and addiction staff.

Third, when a client decides to leave against medical advice everyone is needed to triage that client. This causes mass chaos within the addiction treatment facility and it causes your staff to be pulled in multiple directions while other clients are not given the proper services. In addition your staff can get compassion fatigue and burn out with constantly dealing with negativity of one or multiple clients leaving. A lot of the AMA APAs occur on a Friday night or Saturday or Sunday when you do not have a primary staff on duty and you have the weekend staff or the BT team. Clients generally will try to do more things they should not be doing like smoking, shopping, gambling, having sex etc. on the weekends because you’re generally have less staff and you have staff that is spread thin. In addition, usually do not have multiple addictions counselors available to triage an AMA/APA or create an AMA block.

The addictions Academy developed the only AMA/APA block training class for all of your staff that is effective. Most of our Addictions treatment centers that have taken the AMA/APA block class have reported a 30% decrease in AMA and APA is within the first 30 days. Our class is available for your entire staff which we recommend you train or individually online at a self study online video series. Below you will find a professional value of our training and you can call for group discount at 1-800-706-0318 extension 2.  You can also check out our website at www.theaddictionscademy.com

 

Professional Value of our  APA/AMA Block Training

  • Learning the Proper Language to use to end the AMA/APA.
  • How to build rapport with the client before during and after the intervention process.
  • How to refer out and build referrals with partner Centers.
  • Key Questions to ask the person to stop the AMA/APA.
  • Increase Return on Investment (ROI).
  • Handling the angry and obstinate client.
  • Proper use of Assessment Tools.
  • Service Coordination for Client Retainment.
  • Objections 101.
  • Reducing the AMA and APA Rate from the beginning, not just in crisis.
  • Overcoming Objections to Treatment.
  • Dealing with the desire to ‘just get high”.
  • Handling guilt, remorse, and self-sabotaging behaviors.
  • Body Language Techniques/NLP
  • Stages of change
  • Active vs. Passive Listening Skills