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Why are clients constantly not engaged in clinical addiction treatment settings and what can you do to stop them from leaving?

Why are clients constantly not engaged in clinical addiction treatment settings and what can you do to stop them from leaving?

addiction treatment

As an addiction treatment center owner or marketing professional you get tired of all the work you do to get the clients into an addiction treatment And then they leave a few days into treatment or before treatment is finished. The problem with this is compounded. First, as a treatment center that accepts insurance this affects your insurance rate, the higher the AMA/APA rate the worse your insurance premiums and reimbursements will be. Second, this affects the clients currently in treatment and when one client leaves treatment against medical advice multiple clients will leave with them. This makes your AMA/APA rate worse and causes a lot of undue stress for your addictions counselors and addiction staff.

Third, when a client decides to leave against medical advice everyone is needed to triage that client. This causes mass chaos within the addiction treatment facility and it causes your staff to be pulled in multiple directions while other clients are not given the proper services. In addition your staff can get compassion fatigue and burn out with constantly dealing with negativity of one or multiple clients leaving. A lot of the AMA APAs occur on a Friday night or Saturday or Sunday when you do not have a primary staff on duty and you have the weekend staff or the BT team. Clients generally will try to do more things they should not be doing like smoking, shopping, gambling, having sex etc. on the weekends because you’re generally have less staff and you have staff that is spread thin. In addition, usually do not have multiple addictions counselors available to triage an AMA/APA or create an AMA block.

The addictions Academy developed the only AMA/APA block training class for all of your staff that is effective. Most of our Addictions treatment centers that have taken the AMA/APA block class have reported a 30% decrease in AMA and APA is within the first 30 days. Our class is available for your entire staff which we recommend you train or individually online at a self study online video series. Below you will find a professional value of our training and you can call for group discount at 1-800-706-0318 extension 2.  You can also check out our website at www.theaddictionscademy.com

 

Professional Value of our  APA/AMA Block Training

  • Learning the Proper Language to use to end the AMA/APA.
  • How to build rapport with the client before during and after the intervention process.
  • How to refer out and build referrals with partner Centers.
  • Key Questions to ask the person to stop the AMA/APA.
  • Increase Return on Investment (ROI).
  • Handling the angry and obstinate client.
  • Proper use of Assessment Tools.
  • Service Coordination for Client Retainment.
  • Objections 101.
  • Reducing the AMA and APA Rate from the beginning, not just in crisis.
  • Overcoming Objections to Treatment.
  • Dealing with the desire to ‘just get high”.
  • Handling guilt, remorse, and self-sabotaging behaviors.
  • Body Language Techniques/NLP
  • Stages of change
  • Active vs. Passive Listening Skills

Ask The Expert: Dr. Cali Estes weighs in on The Addictions Academy’s most asked questions about Intervention training and Intervention certification

 

Can an intervention be done remotely? YES! A certified and trained professional interventionist can walk a family through the steps it takes to help get their loved one into treatment. A top interventionist can work via Telehealth and coach a family through the process.

What is the RAAD Model of professional intervention? The RAAD model is trademarked to The Addictions Academy and is a specific style of intervention that specializes in a quick turnaround. Most of the pre-intervention is done from your home or office prior to arrival at the family location. Then, once you arrive, the entire intervention should be under 5 hours. This style intertwines NLP, Motivational Interviewing, Positive Psychology and sales techniques, that help over come objections and create a smooth intervention process with a high closing rate.

Intervention

RAAD stands for:

Read the Client

Assess the situation

Anticipate the needs of the client

Direct the flow

How does an intervention work? An intervention has many moving parts and includes a pre set up call (or in the RAAD model several calls), allocating a location for addiction treatment, pre-certification of insurance benefits, creating love letters, and prepping for all objections. Then the interventionist arrives and disrupts the negative behavior of the client by offering options to handle the underlying issues and causes of the addiction.  The family may or may not be present and love letters read to the client. The client will be presented with two options in the case of the RAAD model, trash bag or suitcase (Dr. Cali Estes signature move) and objections overcome. A top interventionist will successfully get the client into treatment.

What is different about your intervention certification program? Our model is designed to be fast with the least amount of time onsite and the most amount of time doing the proper planning. We cover objections, create alternative solutions and want the professional intervention to be seamless and fast. Most styles of intervention used closed ended questions like “do you want to go to treatment’ or ‘will you accept this gift of treatment’.  At The Addictions Academy, we use open ended questions. “You can take the trash bag and be homeless or take the suitcase and go to addiction rehab, what would you like to do”?  We specialize in using sales closing techniques, NLP and Motivational Interviewing.

Can I learn how to do an intervention online? Yes! Our next professional intervention certification is April 16 and 17th and we have been teaching professional intervention via virtual classroom webinar since 2012.  It is our specialty. Check out https://theaddictionsacademy.com/therapy-professionals/recovery-courses-and-certificate-programs/intervention-training/ and learn how to get trained as a nationally certified intervention professional (NCIP) or a master interventionist in our advanced clinical intervention certification program (NCACIP).   Call our team at 1.800.706.0318 ext 2

Ready to change your life? Of course, you are!

 

Ready to change your life? Of course, you are! You are stuck at home, watching TV, waiting for the right time to learn something new or help more people. Today is that day! It is time to change your life.
change your life
Dr. Cali Estes was chosen as a featured guest on The Life Change Guide.  Dr. Estes is a pioneer in the addictions space and has expanded her classes to include many different domains for individuals that want to learn addiction treatment or addiction recovery coaching. She is a leader in certification for intervention and specializes in the RAAD model.  With over 30 classes to choose from, you can change your life too!
Click the link below to see how she did it, or check out www.theaddictionsacademy.com to see how we can assist you in changing your life and helping others to change theirs!
Some ways we can help: We offer core hours to sit for the counseling exams, certification as a professional Recovery Coach, Interventionist and even marketing classes to help you get clients and build your practice. Call us today and if you mention CODE50 we will give you 50% off any class. Learn something new and change your life!