Do you know what role the call center plays in an addiction-related facility? If so, is your call center operating at the top of its ability? Let’s answer these questions and clarify whether or not your call center is where it needs to be in the everyday operation of your addictions related facility and/or business. Let’s start off by saying that your call center is the “voice” and because of this, it is somewhat the “identity” of your business. When struggling addicts are at their lowest and most vulnerable in life, they pick up the phone DESPERATE for the voice on the other end of the phone to be a “lifeline” so to speak. These struggling addicts are counting on the voice on the other end to be compassionate, but stern, in what directions they may give telling the addict what step to take next when it comes to their recovery.
Now, there is so much more to a recovery based call center than just recovering addicts calling in for help. Your call center staff must be customer friendly and cooperate friendly when it comes to products being sold that may be of use to your facility or when it comes to possible future business partners or business propositions that may address you and your facility in order to possibly do future business with you. So when you take all of these factors into consideration, you quickly realize that not only is your call center your “voice” or “identity” of your facility but its also the FIRST IMPRESSION that possible clients, business partners or business propositions will ever get of you and your product or facility. For this reason, it is EXTREMELY IMPORTANT that your call center is operating at the top of its ability. So where can you get the best call center training in the addictions industry today? You can get this call center training through The Addictions Academy. Dr. Cali Estes, founder, and creator of The Addictions Academy has personally been asked to come into many top-level addiction-related rehabilitation facilities and completely revamp and overhaul their call center and call center staff only to see these facilities thrive after her help.
Because of this success, Dr. Estes decided to develop a Call Center Training program where she comes to your facility and evaluates and revamps your call center if needed. Remember, your call center is basically the “first impression” that your product and/or facility will give anyone wanting to connect and/or do business with you, your product or your facility.
Please take a moment and head over to https://theaddictionsacademy.com to find out when The Addictions Academy’s next Call Center Training will be for you to take part in. Also, call The Addictions Academy 24/7 at 1-800-706-0318 and as always, head over to the website and click on our testimonial page to hear from the hundreds of those who have used The Addictions Academy to change their lives and further their careers.